An overnight user experience provides valuable feedback at Finney House

It’s not every day you get the chance to try a night in a nursing home, or indeed to go to sleep at work but that’s exactly what happened at Finney House last Thursday. A group of willing volunteers had a ‘Try before you buy’ type experience and had bed, breakfast and evening meal there just to see what it was like.

The volunteers who ranged from a retired Company Director, an Engineering Manager, a Financial Administrator, a Personal Trainer, a retired District Nurse and a retired Dustbin man, to name but a few, were joined by Jeanne Davies Managing Director and other members of her senior management team for an overnight stay.

The exercise was part of a user experience study, designed to gain valuable feedback and will be used in developing this and other new homes being built in the future. ‘Finney House is a brand new building which is more like a five star hotel than a nursing home, it looks absolutely beautiful. It is luxuriously appointed and has first class facilities, but as a business we wanted to know what it felt like to be a resident’ said Jeanne Davies, Managing Director. ‘It’s only by experiencing a service like ours at every customer touchpoint throughout a 24 hour period, that you can know for sure whether your vision is an everyday reality and that meant packing an overnight bag and staying there ourselves. Having a group of totally independent people stay overnight with us was invaluable. It meant that the feedback we had was objective and not biased in any way.’

Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House


Overnight user experience at Finney House

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