Covid 19 update on visiting arrangements – 22.02.21

The Prime Minister’s announcement regarding care home visiting from March 8th 2021 onwards.

On Saturday 20th February 2021 the Prime Minister made an announcement via the media that from March 8th onwards care homes would allow one regular visitor to meet indoors and hold hands if wearing appropriate PPE and having tested negative to a Covid 19 test. As yet, we haven’t received any official notification of this announcement, so we are unable to make any plans. We appreciate and fully understand that you will want to visit your loved one as soon as possible, so please bear with us.  We are currently seeking Local Authority and Public Health England guidance and will write to all next of kin as soon as we are able to take the appropriate action.


Covid 19 update on visiting arrangements – 22.02.21

Following on from a Health & Safety Risk Assessment, all our homes are offering window visits. Our homes remain closed to visitors, but on Tuesday’s, Wednesday’s, Thursday’s and Friday’s each week, you are able to book a window visit. These visits are by appointment only, can only accommodate two people at a time for a maximum of 30 minutes and, sadly do not include children. Please note this may be subject to change should any changes in Local Authority guidance be given. To arrange a visit please contact the home direct.


Our home and gardens remain closed but, we are creating a ‘window of opportunity’ to visit.

Over the last few months our teams have been working incredibly hard to reduce the impact of Covid-19 in our homes. As the Government lockdown is easing, we still want to minimise the risks of someone bringing it into our homes so for that reason we will not be allowing visitors into our homes or gardens just yet.

At the same time, we understand your desire to see your loved one, so we are proposing a three-phase approach to opening up visiting;

Phase 1: – A ‘window of opportunity ’ to have a restricted visit outside certain windows off the car park. This will be the opportunity to view and chat with your loved one through a window, either their own window if the room is on the ground floor facing the car park or in a what we will call a safe viewing room which will be a communal room facing the car park. We will not be allowing visitors into our homes or gardens.

We would like to initiate phase 1 visiting from Tuesday 14th July 2020, this will require families/loved ones to call the home to organise the window visit, you will be allowed to see your loved one for 30 minutes at a time, this timeframe is in place for a number of reasons, firstly to ensure as many people get to see their loved ones as possible but also as the residents will be escorted by staff and we will need to be very organised with staff on the units to not compromise the safety of other residents.

Phase 2: – This will be an organised garden visitation in a gazebo set up for visiting so our residents can spend time with two members of family from the same household.

Phase 3: – This will be when we are finally ok to allow visitors into our building to spend time with their loved ones, there may be restrictions in place whist in the home but we will ensure this has been organised well before phase 3 is initiated.

The idea behind the phased approach is so that we can move up the phases of restrictions and also down if we see any Covid -19 cases.

We understand that this may be a little disappointing for you, but we truly believe this is the best way to keep our residents, and our staff safe, and that has to be our number one priority.

Once we have seen what effects the most recent easing of restrictions has on the spread of the virus, we will be able to reconsider and put out another communication to keep everyone up to speed. But for now, we politely ask that you remain patient and respect our decision around the phased approach.

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