So how did director of facilities and procurement Graeme Duncan manage to make sure that all L&M Healthcare homes had everything we needed, when other homes were struggling to get hold of the basics? He admitted it wasn’t all plain sailing, but says he never once thought, ‘I’m not going to be able to get this.’
Graeme puts it down to three things; good pre-planning, good relationships with suppliers and a senior team who put the benefit to the health and safety of staff and residents before the cost.
‘We didn’t wait to see how the pandemic was going to pan out and what help the government might give us,’ said Graeme, ‘We thought through what extra PPE we would need if our homes were infected before Covid-19 hit the UK, and before Government guidelines were issued, and once it did, we got our orders in fast.’
L&M Healthcare homes have always carried a full stock of PPE, we believe a good home runs on stringent hygiene practises and these are adhered to at all times. But dealing with Covid-19 meant that other forms of PPE were now required. ‘All of a sudden, we needed face shields and masks, laundry bags that dissolved, orange bags for the safe disposal of PPE, they then needed the orange bins to put them in too, and that meant we needed orange bins for inside and orange bins for outside. It was a learning curve, but it was aided by the support of long standing suppliers who were very loyal. B&M Supplies in the Wirral were extremely loyal and really helpful’ said Graeme, ‘They even tried hard not to increase the cost until the supply chain dictated it, and at that point they were very transparent with their prices, so I knew what was coming and was able to manage our cash flow.’
Part of good pre-planning is to look at innovation and L&M Healthcare look at every plan from an innovative point of view and ask ourselves ‘how we can do it better?’ Part of stopping the spread of any disease is infection control. We immediately invested in Ozone Clean, a mobile deep cleaning system that uses air to eliminate odours, helps to control infections and maintains a fresh smelling environment. We also trialled AIRSteril in residents’ bedrooms, a silent unit that uses thermal UV to eliminate bacteria, viruses and unpleasant odours and help control infections. Initial feedback has been excellent and if proved successful, we will roll out across all homes.
When you look back, executing a well thought through plan and a common-sense approach to business planning prevailed for L&M Healthcare. But it undoubtedly helped that the Graeme is an economics graduate and part of a forward thinking senior management team that had the full support of the business owners.
I’d be happy to put either of my parents in here.
He settled in quickly and everyone loved him.
Wow, this place is amazing.
The staff are lovely and the facilities are second to none.
Yes. I could live here quite happily. Yes. I’m 76 years old and my husband is 82. We don’t live very far away so it would be like a real home from home.
Yes this home is like a 5* Hotel and the care is also 5*, my mum was in here for respite and the care she received was wonderful.
This is an outstanding care home with friendly and approachable staff. On a first impression it reminds me of a five star hotel. My grandma settled in from day one!
I’m just blown away to be honest with you. I’ve never seen a place like it in my life. It looks good from the outside even. When you come inside it’s like walking in heaven and that’s where I’ll be when I come here.
It’s good really, like a first class hotel for me, that’s my thoughts.
Its amazing, so much thought has gone into this.
There’s space for people to sit around and have their own time. Absolutely stunning.
I’ve never seen anything like it.
The care my father has received has been second to none. I cannot thank you enough for the work you do. You are a shining example of how a nursing home should be run.
Lovely, just like a five star hotel.
I would recommend this care home to anybody. The facilities are great, the staff are excellent, efficient and very caring – deserves 1st prize in the awards.
My husband was in for respite, it was relief to leave him somewhere so safe.
This is the most beautiful home with the most caring staff, and excellent management. This should be the blue print for all care homes and I feel so lucky to have found it.
Well. It’s just beautiful. Absolutely beautiful. Whoever’s built it has done a damn good job!
The facilities, food, activities, cleanliness etc are all as you would expect from a first class care home. We are really impressed and we would have no hesitation in recommending you.
Must be one of the nicest places I’ve ever seen!
Yes, the place is absolutely gorgeous, absolutely fabulous and very tastefully done.
It’s very impressive, obviously finished to a very high standard, very roomy, yes am mightily impressed.
He loved the food. He had two lunches most days and a cooked breakfast!